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877-563-5151
801-866-3955

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DogTread Customer Service

PetZen/DogTread Business Hours are M-F; 9 am-5pm. We are closed for all holidays. If you have questions about the product or need assistance please email us with your contact information at info@dogtread.com or info@petzenproducts.com and we will respond promptly on the next business day.

The DogTread®  treadmill was constructed to be dog friendly and dog specific to make the training process easier.

PetZen® Products, LLC strives to provide our customers with superior products and customer service. For this reason we guarantee all of our products against defects in manufacturing, material and craftsmanship for 1 years from date of purchase.

PetZen® Products offers an extended 2 Year Manufactures PARTS AND CRAFTSMANSHIP Warranty on its DogTread® Premium K9 Fitness Kits which include our Exclusive Treading for Dogs Instructional DVD and 30-day Treading Exercise Program. (This warranty is good for all DogTread’s purchased direct from our site after December 2010 and only with specified Authorized Dealers, to register your two year warranty you must file your Product Registration Card with DogTread directly.)

The DogTread® Warranty

We offer a two-year Manufacturer’s Warranty on parts and craftsmanship. A Lifetime Warranty is provided for the FRAME. An additional Lifetime Warranty for PARTS AND CRAFTSMANSHIP is also available for purchase if you choose. Should anything happen to your treadmill we do want to know and would like the opportunity to service any issues.

Our goal is to make great treadmills that will last and meet the needs of your pet. If you have any questions or concerns about your treadmill we hope you will give us the opportunity to work with you.

Warranty products must be returned clean, products that are not clean will be returned to the customer without consideration. If product was sold with any additional manuals, parts or accessories these must also be returned.

All Warranty Claims must include a Return Authorization Number (RA#), which can only be provided by calling PetZen® Products (877.563.5151) and be sent to:

PetZen Products – Warranty
(RA#) xxxxxx
1148 W. 3050 S.
Ogden, UT 84401

*PetZen® reserves the right to make all determinations as to the use of this guarantee.

Lifetime DogTread® Frame Warranty

A lifetime frame warranty is included with the purchase of all of our DogTread® Treadmills. The lifetime frame warranty is for the steel frame structure only. (NO PAID LABOR). This warranty does not cover any abuse or mishandling of the DogTread®. This warranty is non transferable. If the product defect* is determined to be a manufacturing defect, at the customer’s request:

- Product will be repaired, replaced or price of product refunded
- Packages will be paid by PetZen® Products, LLC

If defect* reported is due to unusual circumstances, such as abnormal wear and tear, abuse, accident, outdoor elements, or natural breakdown of materials over extended use, at PetZen’s discretion and approval:

- Product will be repaired or replaced or credit will be issued toward the purchase of other PetZen® Products. A nominal fee may apply.

- Packages must be returned freight prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package.

Extended DogTread® Parts Warranty (Purchased separately)

A 5 year warranty can now be purchased for all of our DogTread® Treadmills. The cost is $150.00 and must be paid at the point of checkout. The lifetime warranty is a parts warranty only. (NO PAID LABOR). In this service you as the owner are required to send your defective part back to PetZen® Products, LLC with your order number and your part will be replaced for a lifetime. This warranty covers operating parts that are defective from using the machine. This warranty does not cover any abuse or mishandling of the DogTread®. This warranty is non transferable.

Return Policy

We take pride in our products and we want you to be satisfied with the products you purchase from PetZen®.We have tried to provide you with detailed product specs to help you make a very informed purchasing decision. Please read these carefully before ordering to ensure it meets your space requirements and will accommodate your dogs size. We do offer a 30-day guarantee, but you must pay return shipping. All packaging must be intact and the product returned in good condition. PetZen® reserves the right to make final determinations of all returns.

Product Returns and Exchanges will be authorized for all shipment errors and faulty product by calling 877.563.5151 or by emailing service@dogtread.com. No products will be accepted without prior authorization and the return authorization must be clearly posted on the packages.

If a return authorization is granted for reasons other than mis-shipment or faulty product it must be done within 30 days after delivery, PetZen® will charge a 15% re-stocking fee provided that the product is immediately ready for re-shipping (i.e. must have original packaging intact and is free of any store markings or stickers).  Customer must pay for return shipping cost.  If received a shipping special or free shipping you must pay actual shipping costs for return.

If your claim is that your dog will not use the treadmill, we would like the opportunity to assist you or provide you with further resources.