- Dog Treadmills
- Dog Programs
- Fitness Partners
|** SPECIAL NOTICE FOR SMALL TREADMILLS
For Small DogTread Model PZ1701 purchased before 2015 and without the extended warranty, we want to make sure you’re aware that, some parts or accessories for this model may not be available.
We listened to your comments to improve our first small DogTread model. We tried to make the updates and improvements without changing current parts and configurations, but after months of research and development we discovered it unfortunately was not completely possible.
We are committed to developing dog specific treadmills that help your dog and we are a company that wants to support your healthy dog. But it’s a balancing act— making new DogTreads better while still supporting older versions. Because of your loyalty as a customer we want to make the transition as easy as possible for you.
If your DogTread should need service you have three options:
1. Call us to check if we still have the part you are looking for available.
2. Purchase a DogTread 2015: As a previous DogTread owner, we can provide you with a one-time special price to help you upgrade your DogTread. Proof of purchase must be provided. Call office for details.
3. Contact Us to Connect you with a Treadmill Service Provider
If you purchased an extended warranty, we will have that on record and we will make every effort to make your purchase right.
To help us ensure you receive prompt and efficient service, please register your purchase with us here. Registering your product will confirm your ownership in the event that you may have a service related question, or for any insurance loss claims. It will also enable us to provide you with fitness tips, product updates, new product releases and our timely maintenance check emails to keep your products running smoothly.
Your remedy under this warranty is limited to the replacement of your product by PetZen; all shipping and return costs shall be at your own expense. If it is determined that your product shows signs of defective manufacturing, PetZen shall replace the product within 90-days after receipt of the returned product. In the event the product is no longer distributed by PetZen, Pet Zen shall provide you with a comparable product in its sole discretion. This warranty does not extend to any defect or problem caused by the negligence of you or others, failure to use or maintain the product in accordance with the instructions furnished, unreasonable use or acts, accidents, alterations or ordinary wear and tear. PETZEN SHALL NOT BE RESPONSIBLE OR LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WITH RESPECT TO PERSONS, BUSINESS OR PROPERTY, WHETHER AS A RESULT OF BREACH OF WARRANTY, NEGLIGENCE OR OTHERWISE. THE LIABILITY OF PETZEN SHALL BE LIMITED TO THE REPLACEMENT OF THE PRODUCT NOT MEETING THE QUALITY AND SPECIFICATIONS WARRANTED. NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY. ANY SUCH IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED. IN THE EVENT APPLICABLE LAW PREVENTS THE DISCLAIMER OF ANY IMPLIED WARRANTIES, SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE.DogTread Warranty Specifics:WHAT IS NOT COVEREDDogTread shall not be liable for costs incurred if:• Use of parts not assembled in accordance with the Owners manual