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801-866-3955

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Warranty Policy

** SPECIAL NOTICE FOR SMALL TREADMILLS
For Small DogTread Model PZ1701 purchased before 2015 and without the extended warranty, we want to make sure you’re aware that, some parts or accessories for this model may not be available.

We listened to your comments to improve our first small DogTread model. We tried to make the updates and improvements without changing current parts and configurations, but after months of research and development we discovered it unfortunately was not completely possible.

We are committed to developing dog specific treadmills that help your dog and we are a company that wants to support your healthy dog. But it’s a balancing act— making new DogTreads better while still supporting older versions.  Because of your loyalty as a customer we want to make the transition as easy as possible for you.

If your DogTread should need service you have three options:

1.     Call us to check if we still have the part you are looking for available.

2.     Purchase a DogTread 2015: As a previous DogTread owner, we can provide you with a one-time special price to help you upgrade your DogTread. Proof of purchase must be provided. Call office for details.

3.     Contact Us to Connect you with a Treadmill Service Provider
Some service issues may be able to be fixed by a Treadmill Service Specialist.

If you purchased an extended warranty, we will have that on record and we will make every effort to make your purchase right.

Sincerely,
DogTread

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*REGISTER YOUR DogTread

To help us ensure you receive prompt and efficient service, please register your purchase with us here. Registering your product will confirm your ownership in the event that you may have a service related question, or for any insurance loss claims. It will also enable us to provide you with fitness tips, product updates, new product releases and our timely maintenance check emails to keep your products running smoothly.

Limited Warranty
PetZen™ will not be responsible for any claims or liabilities beyond the scope of OUR WARRANTY, and no other warranties, expressed or implied, are made. User assumes all responsibility for the proper use of products. Warranty is non-transferrable. PetZen Products, LLC warrants to the original purchaser that its products shall be free from manufacturing defects for a period for of Two (2) years, or if you have purchased extended Five (5) year Lifetime Warranty – then said terms apply and should be noted on the original invoice or registration. If your product shows signs of defective manufacturing during that time, please contact us at: PetZen Products, LLC
Customer Service
PO Box 35
Ogden, UT 84401
Ph: 801-866-3955 or 877.563.5151
info@DogTread.com

Your remedy under this warranty is limited to the replacement of your product by PetZen; all shipping and return costs shall be at your own expense. If it is determined that your product shows signs of defective manufacturing, PetZen shall replace the product within 90-days after receipt of the returned product. In the event the product is no longer distributed by PetZen, Pet Zen shall provide you with a comparable product in its sole discretion. This warranty does not extend to any defect or problem caused by the negligence of you or others, failure to use or maintain the product in accordance with the instructions furnished, unreasonable use or acts, accidents, alterations or ordinary wear and tear. PETZEN SHALL NOT BE RESPONSIBLE OR LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WITH RESPECT TO PERSONS, BUSINESS OR PROPERTY, WHETHER AS A RESULT OF BREACH OF WARRANTY, NEGLIGENCE OR OTHERWISE. THE LIABILITY OF PETZEN SHALL BE LIMITED TO THE REPLACEMENT OF THE PRODUCT NOT MEETING THE QUALITY AND SPECIFICATIONS WARRANTED. NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY. ANY SUCH IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED. IN THE EVENT APPLICABLE LAW PREVENTS THE DISCLAIMER OF ANY IMPLIED WARRANTIES, SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE.DogTread Warranty Specifics:WHAT IS NOT COVEREDDogTread shall not be liable for costs incurred if:• Use of parts not assembled in accordance with the Owners manual
• Careless operation or handling, misuse and/or lack of maintenance or use not in accordance with the Owner’s Manual and Maintenance Prescribed Schedule
• Exposed to external sources such as weather – extreme heat, cold and rain
• Repairs or alterations are carried out by unauthorized parties or agents
• Use of a DogTread is for other than described purposes
• Normal wear and tear from use – including normal wearing parts such as side training panels, powercord or where external damage or abuse is diagnosedWARRANTY SERVICE PROCESS• Please fill out our Registration Form here
• Before service can take place the terms of the warranty require that you contact PetZen Products with your MODEL/NUMBER, DATE and PLACE OF PURCHASE. Please keep your purchase receipt in a safe place to ensure you have this information
• All work will be carried out by DogTread/PetZen Products authorized agents
• Any replaced defective part will become the property of DogTread/PetZen Products
• If your DogTread is not working properly please call our DogTread Help Line 877.563.5151. Most issues can be rectified over the phone by our trained customer care staff. If this is not possible we will arrange for your DogTread to be repaired and returned in full working order at no extra cost to yourself.
• DogTread/PetZen Products reserves the sole discretion and right to determine if repair or replacement is warranted.