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Privacy Policy

Protecting your privacy is important to us and we recognize that your information must be used responsibly. The following statement will help you understand how PetZen® Products, LLC (hereafter PetZen®) collects, uses, and safeguards your personal information. If you have any questions that are not answered here, please write to and one of our customer service representatives will answer them.

What Information is Collected?

For each visitor to our site, PetZen® automatically recognizes only the customer’s IP address, not the individual’s email address.

Email addresses are collected from those who purchase products via this web site and sign up for our email campaigns. These email addresses are for PetZen® use and customer communication only. We retain an outside company to create and distribute our email offerings. This company is performing work for, and we take appropriate steps to ensure that your information is used only to provide the services requested by us, and not for any other purposes. PetZen® also collects information volunteered by the customer such as survey results and/or site registrations. The survey information collected is used solely for internal review. The information that you voluntarily provide is used to improve the content of PetZen® web site and is not shared with other organizations for commercial purposes.

Occasionally, PetZen® may contract with third parties who assist in maintaining and managing customer information solely for the purposes of promotion fulfillment and customer communication. PetZen® collects information such as the customer’s IP address and click-stream information. This information is for PetZen® internal use only and is used to improve the PetZen® web site shopping experience, estimate the number of PetZen® web site users, track each customer’s use of the web site and the web site’s aggregate traffic patterns. PetZen® does not authorize these third parties to use PetZen® customer information for any purpose other than that stated above.

Name removal

From time to time, PetZen® shares the postal addresses of customers who make purchases via the PetZen® web site with organizations which PetZen® deems like-minded and whose privacy policies meet the Direct Marketing Associations privacy standards. PetZen® does not share the names of customers who only browse, email comments, request a catalog or request email updates. If you would prefer that we do not share any information with the companies, please call us at (801) 866-3955 or email

If you no longer wish to receive PetZen® newsletters, mailings or wish to alert us to duplicate mailings, please call us at (801) 866-3955 or email Please provide your exact name, postal address, and email address so that your request can be effectively processed. It may take up to 60 days in order for your name to be completely removed from our list.

If you do not want to receive email marketing communications, please click the unsubscribe link at the bottom of your last email marketing communication or call us at (801) 866-3955 or email One of our customer service representatives will be happy to help you.

To learn more about your rights as a consumer and to receive less national advertising mail, please contact the Direct Marketing Association at: and look for the Consumer Assistance link.

Site Security

PetZen® Products, LLC protects your online order information by using Secure Sockets Layers (SSL) technology. SSL insures data security and prevents the decoding of your information by unauthorized individuals.

It’s easy to know if a web site is secure. When you are accessing a secure website, a closed lock will be displayed in the status bar of you browser window.

PetZen® Products, LLC owned web addresses are;

Our postal address is:
PetZen Products, LLC
1146 W. 3050 S. Unit A
Ogden, UT 84401

We can be reached via email at Or, you can reach our offices by telephone at (801) 866-3955.